Join our amazing team at SpringHill Suites Grand Island! 

Summary of Duties and Responsibilities:  Under the direction of the General Manager, the Assistant General Manager is responsible to assist with managing the hotel operations on a day-to-day basis, while directly managing the front office department, hotel bar, & complimentary breakfast operations. The AGM will help the GM assure optimum performance and continual improvement in guest service and satisfaction, associate management, property appearance and maintenance, brand management, and profit/financial control. Day-to -day responsibilities include scheduling, daily huddles, employee relations, training, handling guests' needs, policy and procedure assessment, etc. 

• Assist the GM in monitoring operational and financial performance; actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience.
• Maximize revenues and flow through to meet or exceed budgeted Net Operating Income.
• Monitor monthly inventory of supplies and equipment flow  through to the bottom line profit.
• Accurately submit payroll ensuring employee checks are correct.

• Team up with the Sales team, help brainstorm and implement occupancy and revenue boosting strategies.
• Work with Sales staff to manage all sales activities of the property and meet revenue objectives; activities include setting goals, completing competitive
• Assist the General Manager in researching and analyzing new products, pricing and services of competition.

• Work with all team members to proactively be ready for guests through effective daily meetings, room inspections, reviewing front desk reports, etc.
• Is visible to guests and assists front desk agents & breakfast attendants during peak check in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive.

• Foster employee commitment to provide excellent service, and model desired service behaviors in all interactions with guests and employees.
• Ensure all hotel staff, including new associates are properly trained in accordance with both hotel and brand standards.
• Motivate and give direction to all employees.
   • Communicate all policies and procedures to entire staff; conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
• Work with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
• Maintain accurate employee files.
• Review guest satisfaction results and other data to identify areas of improvement; take corrective action as appropriate.
   • Perform duties in all aspects of hotel operations whenever needed.

• Conduct walk-throughs to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations; document repairs and cleanliness of hotel property.
  
  Miscellaneous
  • Serves as “Manager on Duty” as required.
   • Provides other relief or back-up duties as needed at the hotel.